2
| Evan McLaughlin | | August 19, 2018 | |
"Let me say first that I’m actually impressed by most of how sport clips handles their business. They give solid haircuts most time you go in and they specialize in a niche market for men which is hard to find in the hair business.
Checking in is quick and easy. Their point of sale software is simple and robust. All you do is, put your phone number in, choose the first available appointment or stylist you want and click go. Very simple robust process. They are the iPhone of men’s haircuts.
Now that the good is out-of-the-way let’s talk about areas for improvement and a lesson for sports clips corporste: management. I’ve spent the better part of today (in fact the last week) putting off getting a haircut as I’m sure many of you can understand. I’m a young professional and sometimes finding the motivation to get a haircut or time between traveling is tough.
I looked up the hours of my closet sports clips shop and I though it said 6 o’clock. Well today is Saturday and fter spending most of the day trying to get my haircut I finally ended up going to sport clips at 4:50 .
After checking in like I usually do and sitting down to watch the latest Little League game on the television I was promptly informed by the receptionist that they close in 10 minutes and she asked me if I could come back again tomorrow informing me that two other customers were in front of me.
No attempt understand my situation was made and quite frankly I think it’s bad customer service especially in a customer service based business to treat customers that way when they come into the store.
If you’re going to be open until 5 o’clock then you take customers until 5 o’clock. When 5 o’clock comes, shut the doors and make sure everyone that has already checked in gets their haircut. That is common sense to me.
Many good companies run their business this way. From Cosco Wholesale to Verizon, T-Mobile or Sprint to many grocery stores and restaurants specializing in understanding they’re in a customer service-based business.
I won’t come back here tomorrow in fact I may not come back to sport clips again now at all.
My question to their management: Is it really worth it to turn paying customers away just to get employees out of your store on time?
You can’t buy customer good will and once it’s gone customer loyalty is extremely difficult to get back.
The hair cutting business is a competitive industry and I’m pretty sure Supercuts is open this late. While I’m only one person It makes me sad that you run your business this way.
Looks like your store managers and receptionists need some leadership and customer service training.
I may not come back to sport clips again now. Sport clips, you’re better than this."
3
| Chad Hasbrook | | August 16, 2018 | |
"Great haircuts. Every time great. The hours could be better. The posted times do not match the Google info.
Lines are long. Multiple time they have schedule issues or someone calling in. Had to wait 3 hrs so I left came back and my name was removed from the list.
Also, they make assumptions that everyone wants to use an app to get a haircut.
Keep it simple."
2
| Joshua Wedekind | | July 20, 2018 | |
"Google says they close at 8pm. Their website says they close at 7pm. The website also says they are still accepting walk-ins, but apparently they stopped before 6:20pm when I walked in. So I went down the parking lot to HairMasters."
1
| David M. | | July 05, 2018 | |
"Time stated they were supposed to be open was 10am. No one even showed up til 10:15. Greeted as she walked in like I was inconveniencing her. Waited outside til almost 10:45 because she was inside sleeping from the night before (I could see her). Line started to form outside with some people just giving up and leaving. After my VIP card runs out I will be looking for somewhere else to get a cut."
2
| Shahid Dhebar | | June 24, 2018 | |
"Poor customer service, rude staff, long wait and expensive on top. The only reason I go here for is the hair cut they do is decent. Plan for 2hrs end to end for hair cut."
1
| Bobby O'Tuathail | | June 29, 2018 | |
"Worst "fade" ever I think the lady didn't understand English and just cut my hair how she would cut her children's hair....really apprehensive about trying another Sport clips"
2
| Paul N. | | June 27, 2018 | |
"I really want to like this place, but the staff makes it so difficult. I love the big TVs playing sports, love the hot towel treatment. Unfortunately the staff is horrible. My biggest pet peeve with a business is not opening on time. When I'm standing in front of the business 4 minutes after the posted business hour watching two employees run around inside, I get mildly irritated. Here's an idea.....your business opens at 11, get there at 10:45 so you have time to get ready. Then there is the hair cut itself. The lady was dragging her razor around my head with reckless abandon, paying no heed to those two flappy things on the side of my head....got my ears 3 or 4 times and gave me a big nick on my neck (say that five times fast). Then there was the other employee with zero patience for the little old man in her chair who kept apologizing for not being able to hear very well. At one point she let out a "seriously?" that everyone but the little old man heard."
1
| Bob Graham | | June 20, 2018 | |
"New hours are not friendly for most that work."
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| Aaron Kohler | | June 21, 2018 | |
"Definitly a busier location but you can reserve your spot online. I did that and got a massage before I went in.
Some really cool people work here. Never a bad experience. Even when I dont feel like talking they ussually have an awesome story to tell me. Super friendly and will always leave you walking out with a good cut.
I ussually get the MVP. But I highly reccomend the triple play at a minimum (scalp massage and a hot towel). Also the pre paid cards are an awesome deal."
1
| Adrian Jurca | | June 19, 2018 | |
"I waited for an hour on a Wednesday morning with only 3 other people in the waiting area and had to leave after an hour and there was still one person in front of me."